Faq's

What currency are the prices do I see in the site?

All prices are in KWD.

I just placed an order, when will it ship?

We try our best to ship items as fast as we can. Please allow 1-2 days for your order to ship out.
Tracking numbers will be updated soon after your order has been SHIPPED. If you don't have a tracking number after 3 business please email us at info@unisaifusa.com.

I am not in love with my order, can it be returned? What if there is an issue?

We offer a 100 % money back guarantee, if the product is defective or damaged, or you simply did not like it. We give you 14 days to send it back to us for a full refund. You must ship it back at your own expense and once we have receive the product we will refund the full amount of your original purchase. Please Include all a name and order number on the returned parcels.

Please note: If your package is on the way, you must wait for it to arrive and return it before receiving a refund.

The product I received was damaged, what do I do?

Please send us an email with photo of the damaged product within 2 business days and we will gladly issue you a full refund once we receive the damaged product back, or send you a replacement, if in stock. We will refund original shipping cost and the cost of shipping damaged products back to us.

Can I cancel my order?

You are able to cancel your order with no penalty! You must cancel your order before it ships. If the item is already sent please use our easy return system to get a full refund.

I have entered an incorrect address what do I do now?

If you have miss spelled or auto filled in a incorrect address, simply reply to your order conformation email and confirm. Once you double check if the address given is wrong kindly notify us via email at info@unisaifusa.com. If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.

How long does shipping take?

Shipping times vary as we do ship worldwide from different fulfillment centers based on your location. The average shipping time is 7-10 business days within continental US, and will vary for other areas.

I have a question that wasn't answered, can you please help?

Absolutely! We are here to help you make your home beautiful! Please send us an email to info@unisaifusa.com and we will be happy to assist you in any way we can. We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thanks.